Refund Policy

General Overview

Alessandrini IT Solutions is a service-based business. We do not maintain a retail inventory of products. Any hardware, computers, or software we provide are purchased specifically for you (the client) based on your request.

Services & Labor (Non-Refundable)

Labor is Final: All labor fees—including diagnostics, repairs, computer setup, data migration, and consulting—are non-refundable once the work has been performed.
Why? You are paying for our time and expertise. Even if you decide to return a device we helped you buy, the time we spent researching, purchasing, and setting it up cannot be returned.

Procurement & Hardware Returns

Since we purchase hardware specifically for your order, returns are subject to the following strict conditions:

Vendor Policy Rules: We can only accept a return if the original retailer or manufacturer (e.g., Dell, HP, Newegg) accepts the return.
Return Window: You must notify us immediately if you wish to return an item. We are bound by the return window of the original seller (often 14–30 days).
Handling & Restocking: If a return is approved by the original seller, a handling fee of [e.g., 15%] will be deducted from your hardware refund to cover our administrative time in processing the return and shipping it back.
Non-Returnable Items: If the original seller designates an item as "Non-Returnable" (common with software and certain electronics), we cannot offer a refund.

Custom Computer Builds

Final Sale: Custom-built computers are designed and assembled specifically for your needs. Once the parts have been ordered, the deposit and cost of the build are non-refundable.
Component Warranties: While the custom computer itself cannot be returned for a refund, individual parts (like the graphics card or motherboard) retain their manufacturer warranties. We will assist you in filing warranty claims for any defective parts.

Software

Strictly Non-Refundable: Once a software license (like Windows, Office, or Antivirus) has been purchased and the key revealed or installed, it cannot be returned or refunded under any circumstances.

Appointment Cancellations

We request 24 hours' notice for cancellations. Missed appointments without notice may incur a cancellation fee.

Alessandrini IT Solutions Email: jalessandrini@alessandriniitsolutions.com Phone: 609-200-0141